{"id":16,"date":"2026-08-06T20:42:54","date_gmt":"2026-08-06T12:42:54","guid":{"rendered":"https:\/\/ruhaimaterial.com\/?page_id=16"},"modified":"2026-08-06T20:42:54","modified_gmt":"2026-08-06T12:42:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/ruhaimaterial.com\/zh_CN\/faq\/","title":{"rendered":"FAQ – Ruhai Material"},"content":{"rendered":"

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Frequently Asked Questions<\/h1>\n

Find answers to common questions about our products and services<\/p>\n<\/div>\n<\/div>\n

<\/p>\n

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What is the Minimum Order Quantity (MOQ)?<\/h3>\n

MOQ varies by product category. Typically: Cement (100 tons), Steel (20-50 tons), Chemicals (5-20 tons), Metals (3-10 tons). We can discuss flexible MOQ for trial orders.<\/p>\n<\/div>\n

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What payment methods do you accept?<\/h3>\n

We accept T\/T (Bank Transfer), L\/C (Letter of Credit), PayPal, and Western Union. For bulk orders, 30% deposit and 70% before shipment is standard. L\/C at sight for orders over $50,000.<\/p>\n<\/div>\n

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How long does shipping take?<\/h3>\n

Shipping time depends on destination and method: Sea freight 15-35 days, Air freight 5-10 days, Express 3-7 days. Production time is typically 7-15 days depending on order volume.<\/p>\n<\/div>\n

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Do you provide quality certifications?<\/h3>\n

Yes, all our products come with relevant certifications including ISO 9001, CE, ASTM, and material test reports (MTR). Custom certification and third-party inspection can be arranged upon request.<\/p>\n<\/div>\n

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Can you provide samples?<\/h3>\n

Yes, samples are available for most products. Small samples are free (buyer pays shipping). For larger sample quantities, a sample fee may apply which is deductible from your bulk order.<\/p>\n<\/div>\n

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Do you offer customized products?<\/h3>\n

Absolutely! We work with our manufacturing partners to provide custom specifications, sizes, grades, and packaging. Contact us with your detailed requirements for a custom quote.<\/p>\n<\/div>\n

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What about after-sales support?<\/h3>\n

We provide comprehensive after-sales support including quality issue resolution, documentation support, re-order assistance, and ongoing technical consultation. Our team is available 24\/7 for urgent matters.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

<\/p>\n

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Still Have Questions?<\/h2>\n

Our team is ready to help with any inquiries you may have.<\/p>\n

Contact Us<\/a>\n<\/div>","protected":false},"excerpt":{"rendered":"

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